Frequently Asked Questions

1. What is a funeral service?

A funeral service is a professional service that assists families in handling all arrangements related to burial, cremation, or memorial ceremonies, from body care to documentation and ceremonial preparations.

2. What services are typically provided by funeral service companies in Indonesia?

Common services include:

• Body pickup and preparation
• Documentation and legal paperwork
• Casket provision
• Embalming and body care
• Hearse/ambulance service
• Funeral home or viewing room
• Religious or cultural ceremonies
• Burial or cremation arrangements
• Floral arrangements
• Live streaming or photo/video documentation

3. Do all religions in Indonesia have access to funeral services?

Yes. Funeral service providers in Indonesia generally accommodate all major religions, including Islam, Hinduism, Christianity, Buddhism, Confucianism, and many local cultural traditions.

4. Can funeral services handle burials outside the city or on another island?

Yes. Many providers offer inter city and inter island transportation, including repatriation services with complete documentation and logistics support.

5. What should be done when a family member passes away at home?

Contact a trusted funeral service or the nearest hospital. A professional team will assist with pickup, initial preparation, and the required legal paperwork.

6. Can funeral services assist if the death occurs in a hospital?

Yes. Funeral service teams can coordinate with hospital staff to arrange transfer, paperwork, and subsequent funeral or repatriation steps.

7. How is a death certificate processed?

The funeral service can assist in obtaining necessary documents from the hospital, police (if needed), and the Civil Registry Office to secure an official death certificate (Akta Kematian).

8. Can families perform their own cultural or traditional ceremonies?

Absolutely. Funeral service providers typically support and coordinate traditional ceremonies such as Balinese rites, Javanese customs, Batak rituals, Toraja ceremonies, and others.

9. What is the difference between burial and cremation in funeral services?

Burial: The body is laid to rest in a cemetery or family plot.
Cremation: The body is respectfully reduced to ashes; ashes may be stored, scattered, or placed according to cultural or religious customs.

10. Is there a service for transporting ashes?

Yes. Many funeral homes assist with domestic and international ash delivery, including required documentation and packaging that comply with airline regulations.

11. Can families request documentation or live streaming?

Yes. Many providers offer live streaming and photo/video documentation so family members who cannot attend in person can still participate.

12. How long can a body be kept in a funeral home?

Typically between 1–7 days, depending on the facility and the preservation method used (refrigeration or embalming). Ask your provider for specific policies.

13. What types of caskets are available?

Caskets come in various materials and styles, ranging from simple wooden models to premium or custom-made designs. Options and pricing will vary by provider.

14. Do funeral services provide floral arrangements?

Yes. Most funeral providers either partner with florists or have in house floral services for condolence wreaths, altar arrangements, and memorial displays.

15. How do I choose a reliable funeral service provider?

Consider the following:

• Legal compliance and licensing
• Transparent, itemized pricing
• Experience and reputation
• Facilities and equipment (refrigeration, viewing rooms)
• 24-hour availability
• Customer reviews and recommendations

16. Do funeral services handle foreign nationals (expats)?

Yes. Many providers assist foreign nationals with embassy coordination, documentation, and international repatriation when required.